Delivery and Returns


Please allow up to 5 – 7 days for delivery. We aim to dispatch products immediately on receipt of your order and confirmation of cleared funds. If any product that you order is out of stock, we will try to contact you by the end of the next working day to let you know. 

UK delivery Costs

All orders are delivered by Royal Mail, Hermes, DPD or similar. Cost of postage is calculated at the checkout.


All items are shipped from the UK and sold on an unpaid Delivery Duty basis. Please note that you or the recipient may have to pay an Import Duty or a Formal Customs Entry Fee prior to delivery. Additionally if you’re unsure how this will affect the overall cost of your order, please check your Local Legislation rules.



Jackaroo and Bug will exchange or refund any item you are not happy with provided it is returned within 14 days of receipt. Please send an email to  to get the returns address and to inform us you are returning your item. Please request proof of postage from the post office for any returned items as Jackaroo and Bug cannot be responsible for any item that gets lost or damaged in transit. Delivery charges and returned postage can only be refunded if the item is faulty. If an item you have received is damaged or faulty please email  within 24 hours for a replacement.